Customer Service AssociateThe Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has some retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be self motivated and a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should have a good sense of humor and enjoy working with others.We have two locations for possible employment. Irvine or Newport Coast.Full Time or Part Time available.Please specify desired location(s) and full time or part time.COMPENSATION$17.00 - $19.00 per hour D.O.Q.RESPONSIBILITIESDelivers outstanding customer service to walk-in customers and telephone inquiriesContinuously practices good listening skills with customers, UPS Store team members, and leadershipTakes ownership of the customer's needs and offers viable solutionsTakes action to learn all product and service offerings, alternative solutions, and industry trendsOperates all equipment, software, and devices in an expert fashion and is willing to teach othersMaintains a clean and safe working environmentAble to multitask and pay attention to detailAble to stay organized and follow through and finish tasks.QUALIFICATIONSHigh school diploma or GED requiredRetail/customer service experienceGood communication and people skillsStrong computer skills.Strong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 50+ poundsWilling and able to work a very flexible schedule that may span Monday through SundayNotary Public a plusAble to stand for 8 hour shiftBENEFITSEmployee DiscountsSick TimeUniforms ProvidedDirect DepositPerformance Bonus
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